Last updated: 10 September 2026

Blue Mare respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how personal information is collected and used when you visit bluemare.gr, make or manage a reservation, use our guest portal, contact us, or use services provided through our website.

1. Who we are

Blue Mare
Firopotamos, Milos 84800, Greece
Email: info@bluemare.gr
Telephone / WhatsApp: +30 6985 693000

2. Personal data we may collect

Depending on how you interact with us, we may process information including:

• your name and contact details, such as email address and telephone number;
• reservation details, dates of stay, number of guests and accommodation selected;
• information you provide through reservation, reception or guest-service forms;
• messages and information you send to us by email, WhatsApp, telephone or other communication channels;
• payment status, transaction reference and amounts paid;
• technical information necessary for the security and operation of our website and guest portal, such as IP address, browser and device information;
• information you voluntarily provide when requesting additional services such as transfers, car rental, boat rental or other activities.

3. Payments

Online payments may be processed by third-party payment providers such as Stripe. Payment card details are entered and processed through the payment provider's secure systems and are not intended to be stored directly by Blue Mare. We may receive information necessary to identify and confirm a payment, such as the amount, payment status, date and transaction reference.

4. Why we use your information

We may process personal data in order to:

• receive, confirm and manage accommodation reservations;
• provide access to and operate the Blue Mare guest portal;
• communicate with you before, during and after your stay;
• process and confirm payments;
• provide customer support and respond to requests;
• arrange services that you specifically request;
• comply with accounting, tax, legal and regulatory obligations;
• maintain the security and proper operation of our website and systems;
• improve our services and website, where permitted by law and, where required, with your consent.

5. Legal basis for processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

• Performance of a contract or steps requested by you before entering into a contract, including managing your reservation and stay.
• Legal obligation, including applicable tax, accounting and regulatory requirements.
• Legitimate interests, where necessary for the operation, security and administration of our business and where those interests do not override your rights.
• Consent, where consent is legally required, for example for certain optional cookies or marketing communications.

6. WhatsApp, Meta and messaging services

Blue Mare may use WhatsApp Business and services provided by Meta Platforms to communicate with guests, respond to enquiries, manage reservations and provide customer support.

When you communicate with us through WhatsApp, information such as your telephone number, profile information, message content and conversation history may be processed by Blue Mare and by the relevant messaging provider according to its own terms and privacy practices.

Our communication systems may use automated tools and artificial intelligence to help organise messages, retrieve relevant information and prepare or provide customer-service responses. These tools are used to support Blue Mare's services and do not remove or limit your data-protection rights.

7. Sharing your information

We do not sell your personal data. We may share information only where reasonably necessary with service providers acting on our behalf or in order to provide a service that you have requested.

These recipients may include, where applicable:

• website, hosting and technical service providers;
• payment processors;
• email and messaging providers;
• accounting or professional advisers where necessary;
• transfer, car-rental, boat-rental, activity or other service providers where you ask us to arrange such a service;
• public authorities where disclosure is required by law.

Some technology providers may process information outside the European Economic Area. Where applicable, such transfers are subject to the safeguards required by applicable data-protection law.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected. Reservation, transaction, invoice and accounting information may be retained for the period required by applicable tax, accounting or other legal obligations.

Customer-service communications and other information are deleted or anonymised when they are no longer reasonably required for customer service, reservation management, security, dispute resolution or legal purposes.

9. Your rights

Subject to the conditions provided by applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• receive certain data in a portable format;
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@bluemare.gr.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority if you believe that your personal data has been processed in violation of applicable data-protection law.

10. Cookies

Our website may use cookies and similar technologies for its operation and, where enabled, for functionality or analytics.

Cookies that are not strictly necessary are used only in accordance with your cookie preferences and where the required consent has been obtained.

For more information, please read our Cookie Policy.

11. Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, accidental loss or destruction. No internet-based service can, however, guarantee absolute security.

12. Third-party websites and services

Our website may contain links to third-party websites or services. Blue Mare is not responsible for the privacy practices, content or operation of independent third-party websites. We recommend reviewing their privacy information before providing personal data.

13. Terms of Use

The information provided on bluemare.gr is intended to provide information about Blue Mare accommodation and related services and to allow guests to make and manage reservations and service requests.

Users must provide accurate information when submitting a reservation, enquiry or other request and must not misuse, attempt to interfere with, gain unauthorised access to, or disrupt the website, guest portal or associated systems.

Availability, prices, services and other information may change. The specific price, cancellation conditions, payment terms and other conditions communicated or accepted in connection with an individual reservation form part of that reservation and take precedence over general information displayed elsewhere on the website where there is a conflict.

Blue Mare takes reasonable care to keep website information accurate and available but does not guarantee that the website will always operate without interruption, delay or technical error.

14. Intellectual property

Unless otherwise indicated, the text, photographs, graphics, logos, design and other original content published on bluemare.gr are owned by or used with permission by Blue Mare and may not be reproduced, distributed or commercially used without permission, except where permitted by law.

15. Applicable law

These terms and the use of this website are governed by applicable Greek and European Union law. Nothing in these Terms of Use limits any mandatory rights that consumers have under applicable law.

16. Changes to this policy

We may update this Privacy Policy and Terms of Use when our services, technology or legal obligations change. The current version will always be published on this page together with the date of the latest update.

17. Contact

For questions about this Privacy Policy, the processing of your personal data or your rights, contact:

Blue Mare
Firopotamos, Milos 84800, Greece
Email: info@bluemare.gr
Telephone / WhatsApp: +30 6985 693000